Cancellation Policy – Cancellations – Billing Errors – Refunds – 30 Day Return Policy:
Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. To inquire on a refund, please contact Platinum Venture Group at the following option:Phone: 855-200-1008
If You are ever not satisfied with any Product that You ordered. You may call Our Customer Service Department and request a refund. You may receive a refund of any Product that You ordered up to thirty (30) days after Your order was placed. Customers will receive a single refund per Product ordered, and repetitive refunds are not permitted unless the Product, as delivered to You, is defective. The Company reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in the Company’s judgment, requests refunds in bad faith.
In order to process your refund, You must supply Us with Your name and delivery address. If You provide us with incorrect information, Your refund will be delayed. Refunds can take up to thirty (30) days to appear on Your credit card statement depending on the bank that issued your credit card If You have any questions about whether a refund has been issued, please call Our Customer Service Department.
If You believe that You have been billed improperly, please notify Our Customer Service Department immediately. If We do not hear from You within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by You for all purposes, including resolution of inquiries made by Your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Us within thirty (30) days of its publication.
To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items: To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department 855-200-1008.
1. We cannot process or refund packages marked “Return to Sender.”
2. Refunds will be issued to the same credit card that was charged when ordering the product.
3. To ensure a refund is processed for you, please send returns to the address provided when receiving an RMA along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.